Feedback Management - Feedback Monitor Pro

Overview

Feedback Monitor Pro 3.1 integrates quick-response and productivity innovations to transform complaints, compliments and suggestions into valuable improvement opportunities. By simplifying documentation, enabling collaboration and automating resource-intensive processes, Feedback Monitor Pro 3.1 streamlines feedback management to ensure a high level of satisfaction and loyalty.

Feedback Monitor Pro is the most popular complaint management system, used by hundreds of healthcare facilities across North America.

Benefits

• Improve service recovery efforts - Whether you are frontline staff on a unit or a patient relations/risk management professional on the PC, web-based reporting forms make it easy to document a concern. Automated alerts immediately notify key personnel to quickly deal with issues before they escalate.

• Dramatically increase productivity - With automated reporting capabilities and form letter templates, Feedback Monitor Pro 3.1 can virtually double your productivity.

• Effectively analyze and trend data - Are you finding it difficult and time-consuming to generate the reports you want? With the Report Wizard and 'Zoom' menus, reports can be created with only a few clicks of the mouse. Drill-down capabilities enpower you to do 3-dimensional analysis to truly understand the data you are collecting.

• Ensure compliance to all regulatory bodies - Feedback Monitor Pro 3.1 can help you to meet the specific requirements set out by organizations such as JCAHO, CMS, HIPAA and CCHSA.

Radicalogic Solutions, 3771 Raleigh Street, Hollywood, FL 33021. Tel: 416-410-8456; Fax: 416-410-3734.