CyraCom's Product Enhancements: Voice-Activated Language Selection and Intelligent Call Routing

20 seconds can make a lifetime of difference - literally. Newly introduced enhancements to CyraCom International's dual-handset telephones used in more than 650 of the nation's top hospitals will enable caregivers to connect to over 150 medically trained interpreters just by saying the language needed. Below are some key facts regarding these impressive new features.

Voice-Activated Language Selection:

• CyraCom's new use of advanced speech recognition technology allows for markedly faster connections to over-the-phone interpretation services
• The caregiver simply says the name of the language desired and a medical interpreter is available within seconds
• Program recognizes wide variety of pronunciations (for example, responds to "Spanish" or "Espanola")

Intelligent Call Routing:

• Automatically queues up interpreters based on historical usage
• Provides faster access to interpreters of languages most frequently needed by facility
• Average connection time to interpreter is now 20 seconds compared to 45 seconds previously

Transparent Language Services:

• CyraCom delivers interpretation services and technology so unobtrusive that it seems transparent
  • Truly effective communication requires the speakers intent, cultural perspective and idiom be imparted; CyraCom interpreters are specially trained to convey these nuances
  • Conversations can flow naturally. Rather than speaking to the interpreter ("Ask her to describe the pain.") you speak to the patient ("Is the pain dull or sharp?")
  • Allows healthcare providers to focus on patients rather than the interpreter

• Interpreters are specifically trained in medical vocabulary and terms used in hospital settings
• More than 150 languages available 24/7
• For more information, see CyraCom International's web site at www.cyracom.com

Source: CyraCom International