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White Paper: To Bundle Or Not To Bundle? That Is The Question
If bundling is such an effective choice, why can't we leave it to the optimization functionality to discover it and automatically perform the bundling?
The answer, very simply put, is that bundling has significant advantages only when a logical grouping of tasks makes the overall schedule easier to understand, manage, and execute, at a negligible cost to the resulting business performance. These groupings of tasks are then scheduled via an optimization process.
It is common for organizations servicing business customers (rather than private households) to face multiple calls from the same customer each day. In many cases we find that such service organizations prefer to perform all tasks emerging from a single customer consecutively (by a single engineer). It is perceived that scheduling this way is more cost-effective and also increases customer satisfaction (by having all problems attended to at once during a single visit by a single engineer). The assumption relating to customer satisfaction can't be argued with, but as for costeffectiveness, this depends on policy and on delicate trade-offs between the organization's goals.
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