Downloads
Case Study: KinCare Revolutionizing The Australian Homecare Market With ClickSoftware
The Challenge
The $2.5B in-home care market in Australia is very competitive. Privately
run KinCare operates alongside, and competes with, many larger not-for-profit
organizations. Jason Howie, Chief Executive Officer of KinCare explains what
this means to the organization, "Whilst the market is very competitive, we
have recognized for some time now that a consistent service to our three main
stakeholders: our employees, our customers and the end clients who we look
after, is pivotal to future success."
Because of the inherent complexity of the services required, the industry's delivery of home-care to the end client has never been very consistent; this problem is notorious as the bug-bear of the industry worldwide. The challenge of building reliability into the service is beset by the very wide variety and volume of the work. KinCare, for example, visits many hundreds of homes every day and each visit involves different people with different requirements.
The content you requested is only available to registered users of Home Health Provider.com. By registering now, you'll get access to this piece of content and thousands of additional articles and product reviews across our entire network of sites.
